Every product at Tura Turi has been lovingly and meticulously designed and we hope you will not need to use this page :)
However, in case of a return, you need to let us know within 3 days of receiving the product. Please email us at email@example.com and mention 'RETURNS' in the subject of the email. You will also need to attach a snapshot of the bill and date of delivery. The returned product should be unused and in its original packaging. The cost of sending back the product to us shall be borne by the customer.
RETURNS & EXCHANGES If you want to return an item you do not like, you can return the item to us and purchase any other item in the store for that amount. Your exchange purchase is valid for 1 month from your order date.
Sometimes when you shop online, you may go wrong on the size you buy. Moreso, when you're buying pure non-stretch cotton for babies. No worries! We are happy to exchange for size. Once we receive the returned item from you,we will send you the exchange piece. In case you are exchanging for size, and we do not have a larger size, you can choose any other product in that same price range.
DAMAGED GOODS If the good you receive are damaged then please mail us at firstname.lastname@example.org and attach a picture of the damaged product. We shall get in touch with you ASAP to help you return or exchange your product.
MUSLIN SWADDLES & BURP CLOTHS We do NOT accept returns on Muslin Swaddles and Burp Cloths for reasons of hygiene.
If you have placed an order in error and want to cancel it, please email us immediately at email@example.com with 'ORDER CANCELLATION' in the subject line.This is valid for 3 hours since receiving your order.
If we have not yet dispatched your order, we will cancel the order and arrange for a refund within 7 working days.
If the order has been dispatched we will need to treat the order as a 'Return'. Please refer to the aforementioned pointers to process your return.
Do have a look at our FAQs page for more information
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