Returns, Refunds & Exchanges Policy

Returns & Cancellation Policy

Every product at Tura Turi has been designed and made with a lot of love, and we hope you will not need to use this page :)

NON REFUNDABLE / RETURNABLE / EXCHANGE ITEMS
1. For reasons of hygiene, we allow no return or exchange of Malmal Swaddles, Cotton Bibs and Burp Cloths.

2. Items bought on sale from our 'What a SALE' section are non-returnable.


CANCELLATION

If you have placed an order by mistake and want to cancel it, please email us immediately at piyalenterprises@gmail.com with 'ORDER CANCELLATION' in the subject line.

  1. If we have not yet dispatched your order, we will cancel the order and arrange for a complete refund within 7 working days.
  2. If you cancel your order after we ship out the product, shipping charges will be deducted, and you will be refunded for the item shopped.

RETURNS & EXCHANGES

Sometimes when you shop online, you may go wrong on the size you buy. Especially when you're buying pure non-stretch malmal for babies. No worries! We are happy to exchange for size / design.

  1. You can raise a returns request at the link given below, withing 7 days of receiving your order -
    https://where-stories-come-alive.myshopify.com/apps/return_prime

  2. Please raise your returns request within 7 days of receiving your order
  3. Once we receive your returns request, we will arrange for the returns pick up. Please keep the item packed with original bill and tags.
  4. No return and exchange request would be accepted if it is raised after 7 days of receiving the shipment.
  5. All exchanges will be done after we receive the returns and check it for any damages.
  6. If you want to exchange your product with another product of lower value, we will ship the desired product / size. You will be issued a credit note for the balance amount, to use on your next purchase
  7. If you want to exchange your product with another product of higher value, we will issue you a credit note of the value of your original order. You can use that to place a fresh order on the website.
  8. Products received back by us in a damaged state will not be eligible for an exchange

 REFUNDS

  1. Shipping and COD charges are not refundable. You will be refunded only for the product being returned.
  1. You can raise a returns request at the link given below, within 7 days of receiving your order, and choose the ‘Refund’ option -
    https://where-stories-come-alive.myshopify.com/apps/return_prime

  2. Please raise your returns request within 7 days of receiving your order
  3. Once we receive your returns request, we will arrange for the returns pick up. Please keep the item packed with original bill and tags.
  4. No return and refund request would be accepted if it is raised after 7 days of receiving the shipment.
  5. Once we receive your return, we will check for damages, and issue your refund within 7 working days.
  6. Products received back by us in a damaged state will not be eligible for a refund
  7. If you have entered a wrong address / phone number and the product is returned to us, we will issue a refund after deducting the shipping and returns cost.

 DAMAGED GOODS
If the good you receive are damaged then please mail us at piyalenterprises@gmail.com and attach a picture of the damaged product.
We shall get in touch with you ASAP to help you return or exchange your product.

UNSTITCHED FABRIC, MUSLIN SWADDLES & BURP CLOTHS
We do NOT accept returns on Muslin Swaddles, Cotton Bibs and Burp Cloths for reasons of hygiene.

Do have a look at our FAQs page for more information