EU Right of Withdrawal
Your Right of Withdrawal
If you are a customer** located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Withdrawal Period
The withdrawal period expires 14 days from the day on which you, or a third party designated by you, receives the last item of your order. If the withdrawal period ends on a weekend or public holiday, it is extended to the next working day.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please submit a return request through your customer account:
You may also contact us at support@turaturi.com with a clear statement of your decision to withdraw.
Returning Your Items
You must return the items to us without undue delay and no later than 14 days after informing us of your withdrawal. Items must be returned to:
Tura Turi Returns Warehouse
298/2369, Motilal Nagar 2, Manthan Hotel Lane,
Opp. Sai Supermarket, Goregaon (W),
Mumbai – 400104
Maharashtra, India
Please note that you are responsible for the direct cost of returning the goods unless otherwise agreed.
Refunds
We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive the returned items. Refunds will be made using the same payment method you used for the original transaction.
Please note: This right of withdrawal does not apply to certain products, such as custom-made or personalised items. Please review our full Return & Refund Policy for details.
** EU Customers – This section applies only to eligible consumer orders delivered to addresses within the European Union
